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Colaboramos con administraciones generales, autonómicas y locales en la gestión de servicios públicos

Public administrations

We collaborate with national, regional and local administrations in the management of public services

Our Origin

We began our activity in 1992, in response to the demand for care of elderly or dependent persons, through telecare services.

Accumulated experience and new needs in society, have led us to extend our services to other groups such as female victims of gender-based violence and people convalescing or with chronic diseases.


Our unique value proposition contributes to a more efficient management of social and sanitary resources :

Atenzia Protec: advanced telecare

At Atenzia, we work with different public administrations to improve citizens´ quality of life, responding to their needs and adapting the service to their different circumstances.

The telecare is a personalised care and support service that allows beneficiaries to have permanent assistance and immediate response to emergency situations or other types of needs. In addition, the service also acts in a preventive manner by means of monitoring calls that enable the tracking of their progress and the early detection of potential risks.

Other devices can also be added to increase the security of the user and their social network. Accessories for lifestyle monitoring or for the detection of risks to the user's health and/or home, such as a smoke detector, gas detector, door-opening sensor and/or user immobility sensor.

The service is provided by a team of professionals made up of social workers, psychologists and healthcare experts, among others


Seniors and dependants

Mayores y Dependientes

Prevention, care and monitoring services that promote the autonomy and independence of people. We offer continuous support that provides security for users and peace of mind for their relatives.

This 24 hour support service allows people to be permanently connected with a team of socio-sanitary professionals and to receive, with a push of a button, immediate assistance in emergency situations or moments of insecurity.This device also provides continous day-to-day care, so that they can remain in their homes longer, with a greater level of protection.

Our specialists carry out a continous monitoring of the customer. They respond to emergencies, crises or distressful situations as well as listen to their need to talk and share, remind them of medical appointments and inform their family if necessary.

Victims of gender-based violence

Comprehensive telephone and/or face-to-face assistance programme for victims of gender-based violence provided by a multidisciplinary team of professionals in psychology, social work, law and gender equality .

The assistance includes:

  • Information and guidance, referral and support in decision-making
  • Legal, social and psychological intervention in crisis or emergency situations
  • Monitoring of protection orders and equivalent judicial decisions to ensure the safety and protection of victims
  • Legal advice and assistance
  • Social care and support
  • Psychological and clinical psycho-social care

ACP model

Atenzia uses the ACP model, applying our knowledge and experience acquired during 25 years of activity. A dynamic model that is in a continuous process of evolution and adaptation to social changes. It is structured around four points of action:

  • Servicio individualizado y personalizado

    Individualised and personalised service
  • Entorno del usuario como coprotagonista del servicio

    The user environment, co-star of the service
  • Teleasistencia como servicio social público

    Remote assistance as a public social service
  • Servicio adaptado a los agentes del territorio

    Service adapted to the key players in the territory
Public administrations that have relied on us

Ministerio de Igualdad

Ayuntamiento de Madrid

Generalitat Valenciana

Ayuntamiento de Santander

Diputación de Zaragoza

Institut Balear de la Dona

Comunidad de Madrid

Ayuntamiento de Zaragoza

Ayuntamiento de Salamanca

Ayuntamiento de Valencia

Diputación de Alicante