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Atenzia Protec: Home Telecare

The solution for staying at home with greater security and peace of mind

A 24-hour assistance service that allows people to be permanently connected with a team of social and health care professionals and receive immediate assistance in emergency or moments of insecurity, as well as continuous day-to-day care.


Immediate care 24 hours a day/365 days a year

With the press of a button , immediate assistance in emergency or unsafe situations and continuous day-to-day care.


Immediate professional care


Personalised care for each user


Monitoring calls and company


Notification to relatives


Leisure activities and prevention workshops

You can complement the service with:

Unidad Móvil

Emergency unit

To respond to situations that require assistance or intervention by the Atenzia staff at the user's home.

Custodia de Llaves

Key Safe-Keeping

To facilitate immediate access to the home without having to wait for the fire services or locksmiths, avoiding damage.

Orientación Médica

Medical helpline

A medical team available on a 24-hour basis for telephone support and guidance on generic issues.

Atención inmediata Immediate care 24 hours a day/365 days a year
Conexión permanente Permanent communication
Gestión de emergencias  con recursos públicos  y/o privados Emergency management with public and/or private resources
Intervención multidisciplinar Interdisciplinary intervention
Llamadas de seguimiento Continuous monitoring calls
Unidad móvil Emergency response unit*
Custodia de llaves Key safe-keeping*
Aviso a  familiares y personas del entorno Notification to relatives
Recordatorio  medicación,  citas médicas... Reminder for medication, medical appointments...
Orientación médica telefónica Medical Helpline*

* Services subject to geographic availability and/or contract type

Pulsera resistente al agua (baño/ducha) Waterproof
Manos libres Hands-free
Amplio alcance (50m. aprox) Far-reaching (50m.aprox)

Advantages of telecare

  • Provides security and peace of mind for the customer and their family.
  • Encourages people's autonomy and independence.
  • Acts in a preventive manner and intervenes in emergency situations.