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Cookies Policy

1. What are cookies?

A cookie is a small file which is stored on the user’s computer, mobile phone or tablet when certain website, apps or platforms are visited, allowing these to recognise their users.

Currently, cookies are essential for the functioning of the internet, providing countless improvements in interactive services, facilitating browsing and usability.

Cookies cannot harm your device. On the other hand, those which are active can help to identify and resolve errors, as well as improve browsing for the user.

Cookies allow, among other things, the storage and collection of information about browsing preferences of a user or their device.

This website, application or platform uses cookies and/or similar technologies which store and gather information while you browse. In general, these technologies can serve different purposes such as, for example, recognising you as the user, obtaining information on your browsing habits, or personalising the way in which content is displayed.

The specific purposes for which we use this technology are given below. .

2. What cookies do we use?

At we use cookies, logs, links and other technologies to store user preferences with the aim of improving the quality of our services, ensuring the technical functioning of both our portal, app or platform as well as that of the transactions carried out, measure the website audience and develop new and better features, products and services.

Cookie ownership:

Cookie use:

Cookie storage period:

This type of information obtained through cookies will not be released to third parties, nor used to send unrequested messages.

3. How can our users manage the cookies we use? users can manage cookies and individually or entirely reject them in the Settings Panel.

If cookies are deactivated or rejected, some of the features and/or services may not work correctly.

The portal, application or platform does not control websites shown as a result of your search, accessed through links or through our directory.

4. How can our users disable cookies in the main browsers?

Normally it is possible to stop accepting a browser's cookies, or to stop accepting cookies of a particular service.

All modern browsers allow the cookie settings to be changed.

The settings are normally found in the ‘options’ or ‘preferences’ on the menu of your browser.

Although it may vary slightly between one version of a browser and another, the settings for the cookies policy on the most used browsers are found:

For more information, consult the support or help sections of your browser or use the following links: Safari, Chrome, Firefox, Explorer, Opera.

Many browsers allow private browsing mode in which cookies are always deleted after your visit. The private browsing mode can have different names depending on the browser. Below is a list of the most common browsers and the different names for “private mode”:

5. How can I disable third party cookies?

Be aware that, if you accept third party cookies, you must delete them using the browser options or from the system offered by the third party.

If you wish to find out privacy conditions and use of third party cookies, you can find the cookie policies of:

6. What happens if I don’t allow website cookies?

If the user does not allow cookies to be installed on their browser it is possible that they won’t be able to access some parts of our website.

7. Is my data transferred internationally?

According to Articles 44 et seq. of the European Data Protection Regulation (GDPR), transfers based on an adequacy decision of the European Commission or where adequate safeguards are provided by a legally binding and enforceable instrument between public authorities and bodies, or by binding corporate rules, or standard clauses adopted or approved by the Commission, or by codes of conduct or certification mechanisms, shall be lawful. Otherwise, authorisation from the competent supervisory authority or, failing this, the explicit consent of the data subject or another of the cases set out in art. 49 of the GDPR will be required.

We inform you that Servicios de Teleasistencia S.A. will not transfer your data internationally.

With regard to third-party cookies, you can find out about transfers to third countries, if any, made by the third parties identified in this cookie policy in their corresponding policies (see the links provided above).

8. Will my browsing be profiled and will automated decisions be taken which may affect me legally or significantly?

Servicios de Teleasistencia, S.A. does not create browsing profiles which may lead to automated decisions that may affect you legally or significantly.

9. Will my sensitive data be processed?

We inform you that Servicios de Teleasistencia, S.A. will not process sensitive data

10. More information

For more information on cookies and your user rights, you can consult out Guide on the use of cookies issued by the Spanish Data Protection Agency (AEPD)

For more information on the processing of your personal data, you can read the Company Name Privacy Policy. Advertising policy Servicios de Teleasistencia S.A. (Atenzia)