Cookies Policy
1. What are cookies?
A cookie is a small file which is stored on the user’s computer, mobile phone or tablet when certain website, apps or platforms are visited, allowing these to recognise their users.
Currently, cookies are essential for the functioning of the internet, providing countless improvements in interactive services, facilitating browsing and usability.
Cookies cannot harm your device. On the other hand, those which are active can help to identify and resolve errors, as well as improve browsing for the user.
Cookies allow, among other things, the storage and collection of information about browsing preferences of a user or their device.
This website, application or platform uses cookies and/or similar technologies which store and gather information while you browse. In general, these technologies can serve different purposes such as, for example, recognising you as the user, obtaining information on your browsing habits, or personalising the way in which content is displayed.
The specific purposes for which we use this technology are given below.
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2. What cookies do we use?
At www.atenzia.com we use cookies, logs, links and other technologies to store user preferences with the aim of improving the quality of our services, ensuring the technical functioning of both our portal, app or platform as well as that of the transactions carried out, measure the website audience and develop new and better features, products and services.
Cookie ownership:
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We use our own cookies which we send to the user’s device from a device or domain managed by us and from which the service requested by the user is provided.
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We use third-party cookies (for example, cookies from Facebook, Google, Twitter…) used by external companies, social media or complementary external content (such as Google Maps for example). These are sent to the user’s device from a device or domain belonging to a third party which processes the data obtained by cookies.
Cookie use:
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We use technical cookies which are strictly necessary for the user to access and browse www.atenzia.com.
These allow the user to browse through a website, platform or application and the use of the different options or services that exist in it, including those that are used to allow the management and operation of the website and enable its functions and services, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access areas, remembering the items that make up an order, carrying out the purchase process of an order, managing payment, controlling fraud linked to the security of the service, making an application for registration or participation in an event, counting visits for the purposes of billing licenses of the software with which the service operates (website, platform or application), use security elements during browsing, store content for the broadcasting of videos or sound, enable dynamic content (for example, animation of loading text or images) or share content through social networks.
Also in this category are cookies which, due to their technical nature, allow the most efficient management of publicity areas which, as another design or “formatting” element of the service offered to the user, the editor has included in the website, application or platform based on criteria such as editorial content without gathering user information for different means, such as personalising advertising content or other content.
These cookies do not require the informed consent of the user.
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We use cookies for preferences or personalisation which, processed by us or by third parties, allow us to remember information so the user accesses the service with specific features which could make their experience different to that of other users.
For example, the language, the number of results displayed when the user performs a search, the appearance or content of the service depending on the type of browser the user is using to access the service or the region from which they access the service, etc.
These cookies may require the user’s informed consent, except if the user themselves chooses to use these features (for example, if they choose the language of a website by clicking on the flag icon of the corresponding country).
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We use analytic or measurement cookies which, processed by us or by third parties, allow us to track and analyse user behaviour on the websites to which they are linked, including the quantification of the impacts of adverts.
The information gathered using this type of cookies is used to measure activity on the website, application or platform, with the aim of introducing improvements in the products or services offered through the analysis of the usage data undertaken by users of the service.
These cookies require the informed consent of the user.
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We use behavioural advertising cookies which, processed by us or third parties, store information on user behaviour gathered through tracking their browsing habits, which allow a specific browsing profile to be developed for users in order to show them advertising based on this.
These cookies require the informed consent of the user.
Cookie storage period:
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We use session cookies which are cookies designed to gather and store data while the user is accessing a webpage. They are often used to store information which only needs to be stored to provide the service requested by the user on a single occasion (for example, a list of products acquired) and disappear when the session is ended.
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We use persistent cookies which are those in which the data continues to be stored on the terminal and can be accessed and processed during a defined period by the owner of the cookie, which can be anything from a few minutes to several years.
This type of information obtained through cookies will not be released to third parties, nor used to send unrequested messages.
3. How can our users manage the cookies we use?
www.atenzia.com users can manage cookies and individually or entirely reject them in the Settings Panel.
If cookies are deactivated or rejected, some of the features and/or services may not work correctly.
The portal, application or platform does not control websites shown as a result of your search, accessed through links or through our directory.
4. How can our users disable cookies in the main browsers?
Normally it is possible to stop accepting a browser's cookies, or to stop accepting cookies of a particular service.
All modern browsers allow the cookie settings to be changed.
The settings are normally found in the ‘options’ or ‘preferences’ on the menu of your browser.
Although it may vary slightly between one version of a browser and another, the settings for the cookies policy on the most used browsers are found:
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Internet Explorer:
Tools
Internet options
->
Privacy
->
Settings
->
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Preferences
Firefox
:
Privacy and Security
->
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Preferences
Preferences
Settings
->
Show advanced options
->
Privacy and Security
->
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Preferences
Preferences
Privacy
->
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Configuration
Opera
Settings
:
Privacy and Security
->
For more information, consult the support or help sections of your browser or use the following links: Safari, Chrome, Firefox, Explorer, Opera.
Many browsers allow private browsing mode in which cookies are always deleted after your visit. The private browsing mode can have different names depending on the browser. Below is a list of the most common browsers and the different names for “private mode”:
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Internet Explorer 8 and above - Private browsing
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Safari 2 and above - Private browsing
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Opera 10.5 and above - Private browsing
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Firefox 3.5 and above - Private browsing
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Google Chormoe 10 and above - Incognito
5. How can I disable third party cookies?
Be aware that, if you accept third party cookies, you must delete them using the browser options or from the system offered by the third party.
If you wish to find out privacy conditions and use of third party cookies, you can find the cookie policies of:
6. What happens if I don’t allow website cookies?
If the user does not allow cookies to be installed on their browser it is possible that they won’t be able to access some parts of our website.
7. Is my data transferred internationally?
According to Articles 44 et seq. of the European Data Protection Regulation (GDPR), transfers based on an adequacy decision of the European Commission or where adequate safeguards are provided by a legally binding and enforceable instrument between public authorities and bodies, or by binding corporate rules, or standard clauses adopted or approved by the Commission, or by codes of conduct or certification mechanisms, shall be lawful. Otherwise, authorisation from the competent supervisory authority or, failing this, the explicit consent of the data subject or another of the cases set out in art. 49 of the GDPR will be required.
We inform you that Servicios de Teleasistencia S.A. will not transfer your data internationally.
With regard to third-party cookies, you can find out about transfers to third countries, if any, made by the third parties identified in this cookie policy in their corresponding policies (see the links provided above).
8. Will my browsing be profiled and will automated decisions be taken which may affect me legally or significantly?
Servicios de Teleasistencia, S.A. does not create browsing profiles which may lead to automated decisions that may affect you legally or significantly.
9. Will my sensitive data be processed?
We inform you that Servicios de Teleasistencia, S.A. will not process sensitive data
10. More information
For more information on cookies and your user rights, you can consult out Guide on the use of cookies issued by the Spanish Data Protection Agency (AEPD)
For more information on the processing of your personal data, you can read the Company Name Privacy Policy.
Advertising policy
Servicios de Teleasistencia S.A. (Atenzia)